Returns & Exchanges

Products may be eligible for return or exchange when they meet the conditions specified by HISINFA for the relevant order.

Customers should contact HISINFA as soon as possible if they receive an incorrect, damaged, or otherwise problematic item.

Items requested for return or exchange may need to be unused, unworn, and returned in their original condition and packaging, subject to the final HISINFA policy.

If you receive an item that appears damaged, defective, or different from the product you ordered, please contact HISINFA customer support with your order details and relevant information so the issue can be reviewed.

Where an exchange is approved, HISINFA may provide instructions for returning the original item and receiving the replacement item.

Replacement availability may depend on the selected product, size, color, or other variant being available at the time the exchange is processed.

Any responsibility for return shipping, delivery charges, or other costs will depend on the circumstances of the return and the final HISINFA policy.

Where a refund is approved, the applicable refund process will depend on the payment method and the final HISINFA returns policy.

Because HISINFA currently offers Cash on Delivery, the process for any approved refund should be confirmed with customer support.

Certain products or items that have been altered, worn, damaged after delivery, or otherwise do not meet the applicable return conditions may not be eligible for return or exchange.

The final list of exclusions will be published when HISINFA's return policy is finalized.

For a return or exchange request, please contact HISINFA using the contact information published on our website and provide your order details.